The Seventh Heaven value our customers and respect your privacy. We collect information about you through our website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. As described in this policy, we may under certain circumstances share your information among third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
We may collect personal information about you, such as your name, email address, postal address, phone number, gender, birthday etc., when you visit our website, register with our website, place an online order, save your information with us online, contact us with a question or concern, or participate in a promotion.
We may use your personal information in the following ways:
- To process and fulfill your order, including to send you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, unless you have directed us not to contact you with promotional communications
- To administer and fulfill our promotions
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To analyse trends and statistics
- To protect the security or integrity of our website and our business
- To contact you if necessary
You always have the choice not to receive marketing information
We may share your personal information in the following ways:
With our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers etc. We do not authorise these service providers to make any other use or disclosure of your information
When we team up with another company to offer or provide products, services or promotions to our customers
To conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law
To protect our rights or property or those of our related companies
To enforce our terms and conditions
To act in the interest of our, or our related companies, customers or others.
We only want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by using our Contact page. You can choose to opt out of email promotional communications by clicking unsubscribe in the body of the email.
If contacting to stop receiving promotional material, please be sure to include your full name and the email address you used when you registered with or made a purchase from us. It may take up to 10 working days to process your email request, during which period you may continue to receive communications from The Seventh Heaven.
If you change your mind you can start receiving promotional communications from us again by by signing up when you visit our website.
Please note that if you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our websites and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
By entering your personal details, you give us permission to add you to our database for promotional purposes.