FAQs

I need help with sizing, do you have a size guide / size chart?

Yes Size Guide found below:

Slide > to vie more sizes

Inside Diameter (mm)

Inside Circumference (mm)

US

European

UK

14.00

44

3

44

F

14.80

46.50

4

46 ½

H

15.60

49

5

49

J

16.50

51.50

6

51 ½

L

17.30

54.5

7

54 ½

N

18.15

57

8

57

P

18.95

59.5

9

59 ½

R

19.75

62

10

62

T

20.50

64.5

11

64 ½

V

21.45

67.5

12

67 ½

X

22.30

70

13

70

Z

Can I get my order delivered to a PO box?

No, all orders must be shipped to a physical address. If you are getting an item sent to a business, please state the business name on the address information form at checkout.

Are all your items stamped with 925?

Some items are too small and delicate to be stamped with the 925 hallmark. However, we assure you that all our items are genuine 925 sterling silver unless otherwise stated.

Why has my order not arrived?

We’re sorry to hear about a delay! Our shipping times are estimates only and rural areas make take a few days longer than estimated. You can track your parcel via the tracking number in your dispatch email or if you have any concerns please contact us here and we will be more than happy to help!

My Item is faulty, what do I do?

At the Seventh Heaven, we aim to provide you with quality products and service every time. However, if you have received a faulty item please refer to our returns policy here and we will help you through the next steps.

How do I look after my jewellery?

Glad you asked! Please check out our Jewellery Care policy to find out more.

My order has not been dispatched, what is causing this delay?

This could be due to shipping to a rural area, customs clearance delays or courier delays. If you are concerned you can track your order via the tracking number provided at dispatch or contact us here and we will be more than happy to help!

Do you collaborate with brands and influencers?

Yes, we love collaborations! Please get in touch via email here using the subject line ‘Collaboration’ and we will be in touch soon.

Do you engrave?

Unfortunately, at this time we do not offer an engraving service. We recommend you contact a local jeweller that can provide that service for you.